---
title: FAQ | Home page
description: The FAQ provides answers to the most frequently asked questions about our application, registration and usage.
---

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1. [Home page](https://support.architrave.io/en)
2. [FAQ](https://support.architrave.io/en/faq)

# FAQ

 The FAQ provides answers to the most frequently asked questions about our application, registration and usage.

## General

- [What is Architrave?](https://support.architrave.io/en/what-is-architrave)
- [How do I use Architrave?](https://support.architrave.io/en/how-do-i-use-architrave)
- [Do I have to install Architrave?](https://support.architrave.io/en/do-i-have-to-install-architrave)

## Registration

- [How can I register?](https://support.architrave.io/en/how-can-i-register)
- [I forgot my password](https://support.architrave.io/en/i-forgot-my-password)
- [I have not received an invitation email](https://support.architrave.io/en/i-have-not-received-an-invitation-email)
- [How do I logout safely](https://support.architrave.io/en/how-do-i-logout-safely)

## Functions and general use

- [How can I download documents?](https://support.architrave.io/en/how-can-i-dowload-documents)
- [Why is the option "Download" not available for me?](https://support.architrave.io/en/why-is-the-option-download-not-available-for-me)
- [How can I upload documents?](https://support.architrave.io/en/how-can-i-upload-documents)
- [How can I be informed about new documents?](https://support.architrave.io/en/how-can-i-be-informed-about-new-documents)
- [How can I ask questions?](https://support.architrave.io/en/how-can-i-ask-questions)
- [How can I delete documents and folders?](https://support.architrave.io/en/how-can-i-delete-documents-and-folders)
- [How can I move documents and / or folders?](https://support.architrave.io/en/how-can-i-move-documents-and-/-or-folders)
- [How can I copy documents and / or folders?](https://support.architrave.io/en/how-can-i-copy-documents-and-/-or-folders)
- [What file types are allowed for upload?](https://support.architrave.io/en/upload-file-formats)

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## DELPHI: AI-supported document and data service

- [What is DELPHI and how does it work?](https://support.architrave.io/en/what-is-delphi-and-how-does-it-work)
- [How can I implement DELPHI?](https://support.architrave.io/en/how-can-i-implement-delphi)
- [How is the quality of the document management ensured?](https://support.architrave.io/en/how-is-the-quality-of-the-document-management-ensured)
- [How can I contact the quality management?](https://support.architrave.io/en/how-can-i-contact-the-quality-management)
- [How can I find my documents?](https://support.architrave.io/en/how-can-i-find-my-documents)
- [How can I highlight that different document belong to each other?](https://support.architrave.io/en/how-can-i-highlight-that-different-document-belong-to-each-other)
- [Does DELPHI recognise duplicates?](https://support.architrave.io/en/does-delphi-recognise-duplicates)
- [Which file types are supported by the AI service and can be classified?](https://support.architrave.io/en/which-file-types-are-supported-by-the-ai-service-and-can-be-classiefied)
- [What is the maximum file size of a document that can be uploaded?](https://support.architrave.io/en/what-is-the-maximum-file-size-of-a-document-that-can-be-uploaded)
- [Why does the classification process take so long?](https://support.architrave.io/en/why-does-the-classification-process-take-so-long)
- [Is it possible to add document classes?](https://support.architrave.io/en/is-it-possible-to-add-document-classes)
- [Can we change to rules for the document naming?](https://support.architrave.io/en/can-we-change-to-rules-for-the-document-naming)
- [Can we get a report or a list of all uploaded documents and their classification details?](https://support.architrave.io/en/can-we-get-a-report-or-a-list-of-all-uploaded-documents-and-their-classification-details)

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- [User manuals](https://support.architrave.io/en/user-manuals#main-content)

    - [Manual for users Architrave 2.0](https://support.architrave.io/en/user-manuals#manual-for-users-architrave-2-0)
    - [Manual for bidders Architrave 2.0](https://support.architrave.io/en/user-manuals#manual-for-bidders-architrave-2-0)
    - [Manual for administrators Architrave 1.0 & Architrave 2.0](https://support.architrave.io/en/user-manuals#manual-for-administrators-architrave-1-0-architrave-2-0)
    - [Q&A for administrators Architrave 1.0 & Architrave 2.0](https://support.architrave.io/en/user-manuals#qa-for-administrators-architrave-1-0-architrave-2-0)
    - [Q&A Cluecard Architrave 1.0 & Architrave 2.0](https://support.architrave.io/en/user-manuals#qa-cluecard-architrave-1-0-architrave-2-0)
    - [Q&A - for Experts & Clearer](https://support.architrave.io/en/user-manuals#qa-for-experts-clearer)
    - [DELPHI User Manual](https://support.architrave.io/en/user-manuals#delphi-user-manual)
- [Video tutorials](https://support.architrave.io/en/video-tutorials)
- [FAQ](https://support.architrave.io/en/faq#main-content)

    - [General](https://support.architrave.io/en/faq#general)
    - [Registration](https://support.architrave.io/en/faq#registration)
    - [Functions and general use](https://support.architrave.io/en/faq#functions-and-general-use)
    - [DELPHI: AI-supported document and data service](https://support.architrave.io/en/faq#delphi-ai-supported-document-and-data-service)
- [Technical documentation](https://support.architrave.io/en/technical-documentation)
- [Data Protection Information](https://support.architrave.io/en/data-protection-information)
- [Product Updates](https://support.architrave.io/en/product-updates)

# Architrave GmbH

Copyright © 2026, Architrave GmbH